It reads and understands, not just some words
A request rarely comes in neatly. One customer sends three lines, another pastes a whole story, and the website form puts everything in fixed fields. Revora reads the message the way an employee would: it works out who the customer is, which date it concerns, which products are needed and whether it is a new request, a change, a question or a cancellation. It does not gamble on a keyword, it understands the context.